Cash Out Guarantee
Claiming 5 hr Cashout Guarantee Credits
If you believe your payout took longer than 5.5.hours (9am-9pm Costa Rica) you can request a 10% credit (based on your withdrawal) in the game room you cashed out of. To process follow the instructions below.
This guarantee does not apply to sitituations out of our control (Ex: you had your funds in the game room safe and so we could not access them).