Online Fish Game Question FAQ

I signed up already, how do I get my player ID and password?

If you have sent your deposit, check your email including your junk mail folder. If you don’t see it please send us an instant message or email us at

Can I setup a fish game account today and make my first deposit another day?

Please do not apply if you don’t plan on actually making a deposit and playing at this time. Some games we pay per credit others cost us for each new player. So we will no longer be setting up new player IDs until your first deposit is made.

How do I deposit with Cash App or other cash wallets? 

Please follow the instructions found here (click here) for deposit ID’s.  When making a deposit always include your player iD and game room you are depositing to in the notes.  

How do I cash out?   

Make sure the funds you wish to cash out are in your play balance and not the safe.  Then go to the withdrawal link found at the top of each page on our websites and fill out the form.

I’m an American, can I wager on games of skill in my state?

It’s your responsibility to determine if games are legal where you reside.  However, it is our understanding that the following states do not permit wagering on games of skill…Arkansas, Arizona, Connecticut, Delaware, Florida, Illinois, Iowa, Louisiana, Maryland, Montana, Nevada, New Jersey, South Dakota, South Carolina, Tennessee, and Vermont.  This list is a courtesy from what we have gathered from different sources. It is not legal advise and may not be current or entirely accurate. 

Can I transfer my funds between game rooms?

Yes, so long as the account you transfer to is in your name. You many not transfer to another player. Just click the chat icon and ask your rep for help.

I forgot my password, how can I get a new one?

IM an agent and ask for a new password. We will verify who you are and create a new password.  You can then sign in and change the password. You can IM a live agent at

Do you offer bonuses?

We do. Click the promotions link at the top of every page to see our current offers.

I’m missing a deposit I made, how can I get credit? 

IM us right away with the deposit info.  Visit our missing credit page for more info. You can IM a rep at

I decided not to play, how do I get a refund?

Visit our refund page for more info

I believe there was a malfunction in fish game play, what can be done? 

You can open a ticket (click on support in footer) and we will have the manufacture research your issue. Be sure to include the game, what happened and apx how much was in your account when it happened (helps us find it in the game logs). We will typically hear back from the IT department in 3-24 hours.

I don’t have a govt ID, how can I get my winnings?  

Unfortunately we need some form of government issued picture ID.  We didn’t enforce this for some time and it got us into a lot of trouble.  Please see the withdrawal page to upload ID and read why we require ID. DO NOT PLAY UNLESS YOU HAVE ID

How do I add a new game room to my account?

Just send us an IM with your request and current player ID

Are the cash out limits per room or for your site?

Cash out limits are for the site as a whole.  We pay different manufacturers to provide a large selection of games to our players.  However, they are all under one banner as a member player.

Why do you have cash out limits on fish skill games?

Games of skill do not use random number generators like typical casino games.  We have no way of controlling money brought in verses money paid out.  For this reason all fish table skill sites have daily limits set to help control cash flow and ensure we have money to payout at all times.  Money left in your account after a payout is still available for payout on the next day.  Your funds are not seized. 

Why do traditional casinos sometimes have better promotions than you?  

We provide popular games that are not owned by us.  We pay the developer of the games between .15 – .30 for each $1 credit that we sell you.  Winnings with our games are not controlled at random, making budgeting for promos extremely difficult.  What’s more is most casino bonuses have wager rules of 50 to 500 times play.  That means you have to wager your bonus up to 500 times before you can cash out.  That leaves pretty slim odds.  Our bonus wager requirements are only 2 – 5 times wagers depending on the bonus.

My rep offered me a credit buy out.  How does that work?

For those that have won a significant amount and would like a lump sum immediate cash payment we may offer you the game developers going rate for game credits.  We would rather pay players over the developers and this is a way to purchase more of the game credits we need and put money in your pocket right away. 

How come it takes 3 minutes to have my money deposited, but my withdrawal took 3 hours?

There are several things that go into a withdrawal.  For one we have to do a review of your game play to make sure no cheat device was used (typically on your 1st w/d and at random). We have dedicated agents crediting accounts as notifications come in that a player has deposited.  With cashouts a supervisor handles the transaction after verifying ID, deducting the credit from the players account and signing into the requested payout cash wallets to make the payouts.  Supervisors have several task and typically perform payouts every 4 hours.

Where are you located? 

Our company is registered in Costa Rica. We have a representative and legal counsel based in San Jose, Costa Rica

Where can I see reviews for your fish table game site?

You can see reviews on our sites Facebook accounts (find the Facebook link on the Contact page & page footers).  You can also see reviews for at Top Local by clicking here.

You have a couple bad reviews, why is this, so and so has no bad reviews? 

Yeah, we’re not perfect either.  We do our best to keep all of our players happy.  Unfortunately, it doesn’t always work.  There have been times as well where we dropped the ball.  We may have been busy and someone got overlooked.  We ask that you complete a ticket and let us make it right.  But if someone believes their best course is to leave a bad review we respect that.  We don’t delete our bad reviews because we want full transparency and we are proud we have very few.  It’s also is a reminder of the importance of communication.

I have a large social media following, do you guys work with influencers?

We have in the past.  Please submit a ticket (in the footer) and let us know what you would like to offer us.

I’m having trouble installing a game room app, can you help?

Sure, checkout our game app help page, click here 

I live in a US state that does not allow games of skill, but I’m currently in a different state, can I play? 

We can’t give legal advice but our understanding is if you aren’t in one of those states currently when you play you should be fine.

Do you record my info?

Yes, if you play in a game room certain things like your IP address are recorded. We use these for banking disputes and game malfunction.  You can view our privacy policy by clicking here.

Can I have more than one fish game player registration in each room?

No you can not. Please review our terms page.

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